Privacy policy

Last Updated: October 17, 2024

This Privacy Policy describes how Wave Padel (the 'Site', 'we', 'us', or 'our') collects, uses, and discloses your personal information when you visit, use our services, or make a purchase at wave-padel.com (the 'Site') or otherwise communicate with us regarding the Site (collectively, the 'Services'). For the purposes of this Privacy Policy, 'you' and 'your' refer to you as a user of the Services, whether you are a customer, website visitor, or any other individual whose information we have collected in accordance with this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on the Site, adjust the 'Last Updated' date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information To provide the Services, we collect personal information about you from various sources, as detailed below. The information we collect and use depends on your interactions with us.

In addition to the specific uses set forth below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with all applicable legal obligations, enforce applicable service terms, and protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect The type of personal information we obtain depends on your interactions with our Site and use of our Services. When we use the term 'personal information,' we mean data that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information You Provide Directly Information you provide directly through our Services may include:

Contact Information, including your name, address, phone number, and email address.
Order Information, including your name, billing address, shipping address, payment confirmation, email address, and phone number.
Account Information, including your username, password, security questions, and other security-related details.
Customer Support Information, including any details you provide when communicating with us, such as messages you send via the Services.

Certain features of the Services may require you to provide specific information directly. You may choose not to provide this information, but doing so may limit your access to certain features.

Information We Collect About Your Usage We may automatically collect certain information about your interaction with the Services ('Usage Data'). We may use cookies, pixels, and similar technologies ('Cookies') to collect this data. Usage Data may include information about how you access and use our Site and your account, including device information, browser details, network connection data, your IP address, and other interactions with the Services.

Information We Obtain from Third Parties We may obtain information about you from third parties, including vendors and service providers who collect data on our behalf, such as:

Companies that support our Site and Services, such as Shopify.
Our payment processors, who collect payment details (e.g., bank account, credit card, or debit card information, billing address) to process your payment and fulfill your orders.
Advertising and analytics providers, who may collect data through tracking technologies such as pixels, web beacons, and cookies when you interact with our Site, emails, or advertisements.

Any information we obtain from third parties is treated in accordance with this Privacy Policy. See also the section below, 'Third-Party Websites and Links.'

How We Use Your Personal Information

Providing Products and Services: We use your personal information to deliver the Services, including processing payments, fulfilling orders, providing account-related notifications, managing returns and exchanges, and enabling features related to your account.
Marketing and Advertising: We may use your personal information for marketing and promotional purposes, such as sending you marketing communications and displaying advertisements. If you are an EEA resident, the legal basis for this processing is our legitimate interest in promoting our products (Art. 6 (1) (f) GDPR).
Security and Fraud Prevention: We use your personal information to detect, investigate, and take action against fraudulent, illegal, or malicious activities. If you register for an account, you are responsible for keeping your login credentials secure. If you believe your account has been compromised, please contact us immediately.
Communication and Service Improvement: We use your personal information to provide customer support and improve our Services.

Cookies Like many websites, we use Cookies on our Site. You can find specific information about the Cookies we use via Shopify at https://www.shopify.com/legal/cookies. Most browsers accept Cookies by default, but you can modify your browser settings to delete or reject Cookies. Please note that disabling Cookies may impact the functionality of the Services.

How We Disclose Personal Information We may disclose your personal information to third parties in certain circumstances, including:

To vendors and service providers performing services on our behalf (e.g., IT management, payment processing, fulfillment, shipping, analytics, customer support).
To business and marketing partners who provide services and advertising.
To comply with legal obligations or enforce service terms.

We do not use or disclose sensitive personal information without your consent or to infer characteristics about you.

Third-Party Websites and Links Our Site may contain links to third-party websites. We are not responsible for the privacy practices of these sites. Please review their privacy policies before sharing information.

Children’s Data Our Services are not intended for children, and we do not knowingly collect personal data from children. If you believe your child has provided us with personal information, contact us to request deletion.

Security and Data Retention We take reasonable steps to protect your personal information, but no security measures are foolproof. Data retention depends on factors such as account maintenance, legal obligations, and dispute resolution.

Your Rights Depending on your location, you may have rights regarding your personal data, including:

Right to access, correct, or delete your data.
Right to opt out of data sales or targeted advertising.
Right to restrict processing or withdraw consent.
Right to appeal our decisions or file a complaint with a data protection authority.

To exercise your rights, contact us using the details below.

Complaints If you have concerns about how we process your data, contact us. If unsatisfied, you may have the right to appeal or file a complaint with your local data protection authority.

International Users Your personal data may be transferred, stored, and processed outside your country. When transferring data from Europe, we rely on recognized transfer mechanisms, such as the European Commission’s Standard Contractual Clauses.

Contact If you have questions about our privacy practices or this policy, please contact us at: Email: contact@wave-padel.com
Address: Kosterijweg 1A, 9761 GD, NL